How to Build a Better Online Community

Ask any small business owner why they post content online, and most will give the same answer—to generate more sales. But that's exactly why many accounts fail to do well on social media. When companies prioritize profit over personal connection, they often lose the exact audience they wish to gain.

 

So, if profit's not the focus, what’s the point? It would be wonderful if there was a direct correlation between social media engagement and sales, but it doesn’t work that way. Try shifting your focus to create meaningful connections through purposeful, authentic content. 

Because when people are vested in your online presence, they’re more likely to follow through in real life, too.

 

Here are our top suggestions for building a better online community.

 

Acknowledge Your Audience

 

Whether through liking comments, replying to messages, or even sharing a post, actively engaging with your audience is a MUST. Need proof? According to a Hub Spot survey, 79% of consumers expect a response within 24 hours or less. If it’s tough finding time to respond promptly (understandably!), consider outsourcing this task to ensure that all messages, comments, and reviews are acknowledged and responded to quickly and professionally.

 

Showing followers you notice and appreciate them will be remembered, plus encourages frequent online communication. The algorithms favor accounts that make the effort to engage more, helping your content reach a broader audience.

 

Provide Clear CTAs

 

With such saturation of information on social media these days, followers often need specific direction on how to engage with the content you share. CTAs (Call To Action) are easy and effective ways to tell people just what to do. Strong CTAs are not always easy to create, but taking the time to make them unique and clever pays off. Here are some basic phrases to build off when drafting your own:

  • Sign up free
  • Click to learn more
  • Get started today
  • Explore more
  • Discover
  • This discount won’t last
  • While supplies last
  • Limited edition

 

Tone is key, and should reflect how you’d speak to customers in real life. And most importantly, include links and share to your stories for greater reach!

 

Be Vulnerable

 

Creating and scheduling content meaningful content is the most effective way to ensure consistent branding and messaging. But if everything you post is perfectly curated ALL the time, it may come across as inauthentic.

Don’t be afraid to take risks and try some casual, informal images and videos throughout the month. These can be anything from live videos to snapshots of your personal life. Maybe you share a business failure and what you learned from the experience, or you show a behind-the-scenes look at something about your company. Content like this helps build a human connection and makes you more relatable.

 

It's easy to want to dive right into a sales-driven strategy online, but keep in mind that most people are already inundated with enough “stuff”. The social media accounts that perform best offer value that goes beyond a product or service. Think industry knowledge, motivation, or even just a good laugh. These are the kinds of themes that keep followers coming back for more.

Five Ways a Social Media Manager Can Change Your Life

By Jamie Johnson • January 31, 2025
Having a strong social media presence has become less of an option and more of a non-negotiable for business owners. Regardless of the size or niche of your company, maintaining consistent branding and messaging on various platforms is a MUST for driving traction. If you’ve tried managing your social media content independently, you know how time-consuming it can be; time that could be much better allocated toward other aspects of growing your business that you actually enjoy! This is where a designated social media manager comes in. An effective social media manager will create exclusive content in an authentic voice that resonates with your audience. Yes, it is a financial investment, but the time and freedom you gain is invaluable. Here are five more reasons why outsourcing social media may be the right choice for your business. 1. They are experts in their field: Social media managers thrive off of the exciting, ever-changing landscape of Instagram, TikTok, and Facebook. Yes, it’s hard to keep up with the latest algorithms and trends, but when you hire a manager, you can trust their decisions are driven by proven strategies that will help build your brand. 2. They study and utilize monthly analytics: The numbers don’t lie. So, the easiest way to ensure what you’re posting is reaching the right audience is to examine your analytics every month. An experienced social media manager knows exactly what performance metrics to look for and will provide actionable insights for continuous growth and improvement. 3. They are huge time savers: Perhaps the biggest benefit, outsourcing your content creation to a professional frees up time, letting you focus on what you do best running a business! Leave the engagement, responding to comments, and managing DMs to someone else and you’ll be amazed at what a weight is lifted from your shoulders. 4. They help you stay ahead of the competition: Today’s online presence is all about staying relevant. If you’re not reaching your target audience, someone else is. Hiring a social media manager will help your business stay ahead by identifying trends and opportunities others might miss. 5. They create consistency: Your brand’s voice and messaging should be kept cohesive across all platforms. A social media manager will work to develop consistent messaging that builds trust, credibility, and recognition with your audience. Regardless of how busy YOU are, with a social media manager, you can guarantee your posts will run like clockwork. Investing in a great social media manager can help your business reach its full potential. Their expertise, creativity, and strategic content planning will elevate your brand and audience, all while freeing you your time, energy, and most importantly—less stress. Ready to take your social media to the next level? Email the team at Officially Social today- alison@officiallysocial.com.

Instagram vs. TikTok: What's the Best Choice For Your Business?

By Jamie Johnson • December 30, 2024
There are lots of hot topics that stir debate. Hot coffee or iced? Mets or Yankees? Taylor ham or pork roll? And when it comes to social media, business owners often fin d themselves torn between two platforms—Instagram and TikTok. Both have their strengths (and limitations), so the choice depends on your audience, niche, and content style. So, how do you know which one to focus on? Let’s break down the key highlights of each to help make the decision a little easier. Instagram With over 1.5 billion active users, Instagram has recently risen in popularity among millennials and gen Xers. For businesses targeting a broader reach, Instagram fits the bill. Here are some of the more popular features users can expect: High-quality visuals: Carousel posts and short-form videos allow businesses to showcase their branding. Instagram Shopping: Allows business owners to share products through tagging for seamless purchasing. Content Variety: Reels, Stories, and IG Live help increase engagement and brand awareness in different formats. In short, if you prioritize visual storytelling, polished branding, and are looking to break into e-commerce, Instagram is the right choice. TikTok TikTok’s rapid growth has them clocking in at over 1 billion active users, with about 60% of users aged 16-24. This younger demographic makes it ideal for businesses that want to target audiences focused on trends and up-and-coming marketing. These are just a few reasons one of social media’s fastest growing platforms may benefit your business. TikTok may be a good fit for your social media strategy: Relatable Tone: The platform is all about short, entertaining, and less formal videos. Humor and unique challenges reign supreme, so if you prefer a more casual, creative content style, TikTok is for you! Easy Access: TikTok’s algorithm offers strong organic reach potential, making it easier for content to go viral. Affordable Outreach: Branded hashtag challenges and paid ads offer cost-effective ways to reach new users. There’s no doubt that TikTok favors quantity over quality due to its faster-paced platform. If you prefer to focus on creativity instead of perfection, consider adding this to your social media calendar. So, the real question is: Do you need to choose one over the oth  er, or can you utilize both? At Officially Social, we encourage our clients to take risks. You never know how it might pay off! But most importantly, make sure you choose platforms that excite you, and that you’ll actually have fun nurturing. There is enough room for both options in your online marketing, depending on your specific needs and goals. It might not be as easy of a choice as say, the Yankees (sorry, Mets fans!) but with the right strategy, you can incorporate both platforms into your business plan.

Five Social Media Trends We’re Watching Right Now

By Jamie Johnson • November 27, 2024
One of the most challenging parts of social media is staying in the know as social platforms evolve more rapidly than ever. While these innovations can be exciting, they also present challenges for users, particularly those using social media for business needs. Staying ahead of the curve is what we love to do, and we want to keep our clients in the loop! Here are five social media trends we’re watching: Shoppable Content : We anticipate a continued rise in e-commerce through social media for 2025. To keep up with this growing trend, businesses should be ready to incorporate purchasing power into posts, videos, and livestreams. AI also offers the opportunity to make product recommendations based on user engagement. If you aren’t on board with social media shopping, you’re missing a huge business opportunity with a relatively low investment. Micro-Influencers : If you follow us on social media or are a current client, you’ll hear a lot about expanding reach, but current trends show users gravitating toward smaller, niche communities online. Facebook groups, for example, provide an outlet for people to find more meaningful connections than on a larger page or profile. Consider creating sub-groups and connecting with micro-influencers to engage your audience better and cultivate a community of trust, authenticity, and brand loyalty. Community Building : Businesses should focus on strategies to help build meaningful interactions with their online community. “Liking” a comment may not be enough anymore, as users crave additional engagement from direct messages, closed groups, and exclusive channels. This kind of personal outreach is an ideal way to stay connected while boosting consumer loyalty and visibility. A Focus on Sustainability : Gen Z and Gen Alpha audiences, who also happen to be two of the largest audience cohorts on social media, have become increasingly conscious of global changes. And as their awareness grows, so does the demand for content addressing issues like sustainability and ethical business practices. To align with these values, businesses should highlight their eco-friendly values. Transparency and authenticity are essential to getting your message seen and heard. Short-Form Videos: Yes, we know this one sounds obvious, but with so many trends in video coming and going, this trend is staying strong. Short-form videos are here to stay, with TikTok, Instagram Reels, and YouTube Shorts. These bite-sized videos are usually no less than 60 seconds and can quickly grab and maintain viewer attention through eye-catching visuals, trending audio, and personalized storytelling. They perform especially well on mobile platforms, where users prefer content presented in a fast, easy-to-scroll format. We hope these tips will help inspire you to spruce up your social channels. The key is to stay adaptable and trust the process! As always, we’re here to help with any social media needs. You can reach us at alison@officiallysocial.com.
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