How to Build a Better Online Community

Ask any small business owner why they post content online, and most will give the same answer—to generate more sales. But that's exactly why many accounts fail to do well on social media. When companies prioritize profit over personal connection, they often lose the exact audience they wish to gain.

 

So, if profit's not the focus, what’s the point? It would be wonderful if there was a direct correlation between social media engagement and sales, but it doesn’t work that way. Try shifting your focus to create meaningful connections through purposeful, authentic content. 

Because when people are vested in your online presence, they’re more likely to follow through in real life, too.

 

Here are our top suggestions for building a better online community.

 

Acknowledge Your Audience

 

Whether through liking comments, replying to messages, or even sharing a post, actively engaging with your audience is a MUST. Need proof? According to a Hub Spot survey, 79% of consumers expect a response within 24 hours or less. If it’s tough finding time to respond promptly (understandably!), consider outsourcing this task to ensure that all messages, comments, and reviews are acknowledged and responded to quickly and professionally.

 

Showing followers you notice and appreciate them will be remembered, plus encourages frequent online communication. The algorithms favor accounts that make the effort to engage more, helping your content reach a broader audience.

 

Provide Clear CTAs

 

With such saturation of information on social media these days, followers often need specific direction on how to engage with the content you share. CTAs (Call To Action) are easy and effective ways to tell people just what to do. Strong CTAs are not always easy to create, but taking the time to make them unique and clever pays off. Here are some basic phrases to build off when drafting your own:

  • Sign up free
  • Click to learn more
  • Get started today
  • Explore more
  • Discover
  • This discount won’t last
  • While supplies last
  • Limited edition

 

Tone is key, and should reflect how you’d speak to customers in real life. And most importantly, include links and share to your stories for greater reach!

 

Be Vulnerable

 

Creating and scheduling content meaningful content is the most effective way to ensure consistent branding and messaging. But if everything you post is perfectly curated ALL the time, it may come across as inauthentic.

Don’t be afraid to take risks and try some casual, informal images and videos throughout the month. These can be anything from live videos to snapshots of your personal life. Maybe you share a business failure and what you learned from the experience, or you show a behind-the-scenes look at something about your company. Content like this helps build a human connection and makes you more relatable.

 

It's easy to want to dive right into a sales-driven strategy online, but keep in mind that most people are already inundated with enough “stuff”. The social media accounts that perform best offer value that goes beyond a product or service. Think industry knowledge, motivation, or even just a good laugh. These are the kinds of themes that keep followers coming back for more.

Why Successful Growth Campaigns NEVER Bring Fake Followers

By Jamie Johnson • March 28, 2025
One of the biggest questions we hear from business owners is how they can grow their social media quickly. Many have been led to believe that social media growth equals success. Unfortunately, that isn't always the case! It’s a common misconception that the bigger your following, the more credibility and sales you will have. Expanding your audience is important BUT the quality of that growth matters far more than the quantity. Anyone can pay for followers, but what matters is choosing your growth campaigns carefully; even better when they're done with the help of an industry expert. With the right strategy, you can develop a meaningful, engaged community rather than chasing empty followers. Here are three rules we recommend following when creating growth campaigns for your social media channels. Rule #1: Focus on Finding a Genuine Audience We know that total follower count is a distracting number, but an engaged, loyal audience is what matters in the long run. Fake followers will only hurt your visibility, and the algorithms will not favor your content. A solid growth campaign should prioritize attracting your target audience—people genuinely interested in your brand who will interact, share, and like your posts. Rule #2: Make Your Growth Campaign Intentional Don’t be fooled by the promise of quick results and a quick following. If it sounds too good to be true, it probably is. Social media platforms make it easy to run campaigns, but there are disparities in effectiveness because rapid growth doesn’t always translate to value. It pays to be patient and strategic when building your audience. A bigger number that lacks any real connection will make finding your true followers harder. Rule #3: Rely on Data Data and analytics are a crucial point of any growth campaign. If you’re investing money for better results, you want to see the ROI. The key is to look past your follower count and focus on engagement rates (likes, comments, shares), external link clicks, and audience retention. These things will lead to long-term success rather than just a bunch of uninvested followers. One more thing to remember is that boosting posts, while valuable and serving a purpose, is NOT a growth campaign. A proper growth campaign is a strategic effort to increase your following, engagement, and overall reach. If this sounds like something your business could benefit from and you’d like to learn more, visit us at officiallysocial.com or email alison@officiallysocial.com anytime! 

How to Increase Followers Organically

By Jamie Johnson • February 28, 2025
One of the biggest questions we hear from clients is how to get more followers. And that’s because most people assume that the more followers you have, the more exposure and reach your content is likely to get. And while there is some truth to that, the number isn’t the only important thing—the quality of your audience also matters! Yes, a strong following is essential for your business. But while paid promotions can give you a temporary boost, growing your audience organically ensures long-term engagement and credibility. Here are six ways to do it effectively: 1. Post Consistently : We can’t say it enough—content is king. If it’s been a while since you’ve shared something, don’t overthink it. People aren’t looking for perfection on social media. They’re looking for a connection. Create valuable, engaging, and visually appealing content that aligns with your brand, and utilize a consistent posting schedule to keep your audience tuning in. 2. Research Trending Hashtags : Hashtags aren’t dead, we promise! In fact, they are a big help in increasing discoverability because they categorize your posts, making them easier to find when users search for related topics. Try incorporating a mix of popular and niche hashtags relevant to your business to maximize your audience. 3. Engage with Your Audience : Social media is meant to be social! There needs to be a give and take, so be sure to reply to comments and messages promptly. You'll also want to like, share, and simply acknowledge others’ content. The more active you are, the more likely people are to follow and interact with you in return. 4. Collaborate with Others : Know another local business that’d be interested in partnering in an event? Or perhaps some influencers might want to work together to increase brand awareness. Don’t be afraid to reach out! Cross-promotions and shoutouts can boost your visibility without the additional cost of paid ads. 5. Seek User-Generated Content : Authentic, user-generated content is trending across platforms like Instagram and TikTok. Ask followers to share pictures, videos, and reviews related to your brand. You can then feature this content to create a sense of community and encourage others to participate. 6. Be Patient: Perhaps the hardest on this list is understanding that solid organic growth takes time. If you stay consistent, track your progress, and refine your strategy as needed, you’ll work toward building a loyal following that sticks around. With such an inundation of social media, people are simply looking to follow accounts they can connect to. By implementing these strategies, you’ll see steady, meaningful follower growth—so stay authentic, be consistent, and remember the value you are providing your audience. 

Five Ways a Social Media Manager Can Change Your Life

By Jamie Johnson • January 31, 2025
Having a strong social media presence has become less of an option and more of a non-negotiable for business owners. Regardless of the size or niche of your company, maintaining consistent branding and messaging on various platforms is a MUST for driving traction. If you’ve tried managing your social media content independently, you know how time-consuming it can be; time that could be much better allocated toward other aspects of growing your business that you actually enjoy! This is where a designated social media manager comes in. An effective social media manager will create exclusive content in an authentic voice that resonates with your audience. Yes, it is a financial investment, but the time and freedom you gain is invaluable. Here are five more reasons why outsourcing social media may be the right choice for your business. 1. They are experts in their field: Social media managers thrive off of the exciting, ever-changing landscape of Instagram, TikTok, and Facebook. Yes, it’s hard to keep up with the latest algorithms and trends, but when you hire a manager, you can trust their decisions are driven by proven strategies that will help build your brand. 2. They study and utilize monthly analytics: The numbers don’t lie. So, the easiest way to ensure what you’re posting is reaching the right audience is to examine your analytics every month. An experienced social media manager knows exactly what performance metrics to look for and will provide actionable insights for continuous growth and improvement. 3. They are huge time savers: Perhaps the biggest benefit, outsourcing your content creation to a professional frees up time, letting you focus on what you do best running a business! Leave the engagement, responding to comments, and managing DMs to someone else and you’ll be amazed at what a weight is lifted from your shoulders. 4. They help you stay ahead of the competition: Today’s online presence is all about staying relevant. If you’re not reaching your target audience, someone else is. Hiring a social media manager will help your business stay ahead by identifying trends and opportunities others might miss. 5. They create consistency: Your brand’s voice and messaging should be kept cohesive across all platforms. A social media manager will work to develop consistent messaging that builds trust, credibility, and recognition with your audience. Regardless of how busy YOU are, with a social media manager, you can guarantee your posts will run like clockwork. Investing in a great social media manager can help your business reach its full potential. Their expertise, creativity, and strategic content planning will elevate your brand and audience, all while freeing you your time, energy, and most importantly—less stress. Ready to take your social media to the next level? Email the team at Officially Social today- alison@officiallysocial.com.