Marketing your business on social media can seem overwhelming. From eye-catching videos to clever taglines, there is always something new to adapt and incorporate into your strategy. But perhaps the single driving force in increasing your audience and customer base is brand loyalty. And even though e-commerce and the internet offer an incredible number of businesses to choose from, 90% of consumers still report staying loyal to their favorites.
A dedicated consumer is your best asset. Their repeat business and referrals are far more reliable and sustainable than constant new customers. That’s why it’s crucial to consider quality and not quantity when generating content ideas. Here are four areas to emphasize when creating an authentic, loyal following on social media.
Learn About Your Customers- Just like you want to connect and chat with customers face-to-face, online relationships should be no different. Choose content that allows you to gain insight into your audience through polls, questions, and responses to DMs. Then, use these details to target your messaging. While your end goal may be acquiring new clientele, don’t forget the value of existing customers.
Tell Your Story- It's meant to connect us, but social media can sometimes feel, well, unsocial. When business pages lack authenticity, it shows. Use your platforms to tell the story of who you are, what your company values and offers, and differentiate yourself from competitors. People love self-interest stories, so don’t be afraid to share struggles along with successes. Your story is what builds connections and attracts ideal clients.
Don’t Post and Ghost- A recent survey found 40% of consumers want brands to respond to them on social media within an hour of contact. The average response time is five hours, but after a full day, followers lose interest or have moved on to a competitor. Reply promptly to show dedication and quality service. If checking messages and emails regularly isn’t your forte, delegate this task to another employee who can handle it for you.
Ask For and Accept Feedback- We understand why business owners have a love/hate relationship with online reviews. These days, it seems like everyone’s a critic, and negative feedback can quickly jeopardize a reputation.
But the truth is there are also lots of satisfied customers out there, eager to sing your praises if you let them. Make it easy for them to find where to leave reviews through Facebook, Google, and your website. Then share their kind words on social media, too!
Reward Your Community- Those who have supported you for the long haul will appreciate their patronage being recognized. These are also likely the customers and clients referring your services to family and friends. Incentivize their support with giveaways, loyalty rewards, or even just a quick message thanking them. A little goes a long way here; nothing fancy or expensive is required, just genuine appreciation.
Brand loyalty is crucial to cultivating a thriving online community. Focus on connecting with customers emotionally to build a lasting commitment. “Make success your benchmark and loyalty your trademark.” The rest will come, we promise!