It can be hard to keep up with the latest add-on tools and feature launches on social media platforms and truth be told, not all are created equal. But there’s one gaining traction with business owners that’s helping to boost engagement, audience reach, and sales, too!
Chances are good you’ve seen or used this feature before—perhaps unknowingly. Instagram’s “Quick Reply” allows users to create pre-selected responses for specific keywords or phrases in direct messages (DMs). This tool streamlines communication by allowing users to respond efficiently to common inquiries or products of interest. The best part is your response or link becomes easily visible in that follower’s direct messaging inbox, making it more accessible.
Curious how to tailor the Quick Response feature to meet the needs of your business? Here are some examples we encourage you to try.
Customer Inquiries
Have you been utilizing the “Link In Bio” CTA without much website traction? It may be time to switch things up. Try having followers comment with keywords like “Product” or “FAQ” which allows you to automatically send them a direct link to your website for purchasing or help with a question.
Upcoming Events
Avoiding last-minute RSVPs can be a hassle, but mitigate that by making it more convenient to register for an upcoming seminar, book an appointment, or reserve a timeslot for a consult. The easier the process, the greater the likelihood of a follow-through.
Feedback and Reviews
Replying to messages in a timely manner is essential for building a positive rapport online, but sometimes it gets pushed to the end of a long to-do list. Create quick replies to acknowledge and show appreciation for positive comments and address any concerns promptly.
Sales and Promotions
Selecting a keyword like “sale” or “savings” lets business owners seamlessly send customers coupon codes or special discounts straight to their inboxes. It’s great to share promotional codes right in your newsfeed, but try utilizing this feature instead to give your engagement a boost at the same time.
Ready to give it a try?
Simply go to the Settings tab in your Business account, find and select Quick Replies, and then create a new reply based on your needs. This feature is currently available on Instagram only, although Facebook does offer the ability to preset replies to messages via Meta Business.
If you’re looking for more assistance, the team at Officially Social has you covered. Contact us at alison@officiallysocial.com, and we’d be happy to answer any questions you have about incorporating this and other up-and-coming tools in your current social media package.