How Instagram’s “Quick Reply” Feature Works—And Why You Should Be Using It!

It can be hard to keep up with the latest add-on tools and feature launches on social media platforms and truth be told, not all are created equal. But there’s one gaining traction with business owners that’s helping to boost engagement, audience reach, and sales, too!

 

Chances are good you’ve seen or used this feature before—perhaps unknowingly. Instagram’s “Quick Reply” allows users to create pre-selected responses for specific keywords or phrases in direct messages (DMs). This tool streamlines communication by allowing users to respond efficiently to common inquiries or products of interest. The best part is your response or link becomes easily visible in that follower’s direct messaging inbox, making it more accessible.

 

Curious how to tailor the Quick Response feature to meet the needs of your business? Here are some examples we encourage you to try.

 

Customer Inquiries

 

Have you been utilizing the “Link In Bio” CTA without much website traction? It may be time to switch things up. Try having followers comment with keywords like “Product” or “FAQ” which allows you to automatically send them a direct link to your website for purchasing or help with a question.

 

Upcoming Events

 

Avoiding last-minute RSVPs can be a hassle, but mitigate that by making it more convenient to register for an upcoming seminar, book an appointment, or reserve a timeslot for a consult. The easier the process, the greater the likelihood of a follow-through.

 

Feedback and Reviews

 

Replying to messages in a timely manner is essential for building a positive rapport online, but sometimes it gets pushed to the end of a long to-do list. Create quick replies to acknowledge and show appreciation for positive comments and address any concerns promptly.

 

Sales and Promotions

 

Selecting a keyword like “sale” or “savings” lets business owners seamlessly send customers coupon codes or special discounts straight to their inboxes. It’s great to share promotional codes right in your newsfeed, but try utilizing this feature instead to give your engagement a boost at the same time. 

 

Ready to give it a try?

 

Simply go to the Settings tab in your Business account, find and select Quick Replies, and then create a new reply based on your needs. This feature is currently available on Instagram only, although Facebook does offer the ability to preset replies to messages via Meta Business.

 

If you’re looking for more assistance, the team at Officially Social has you covered. Contact us at alison@officiallysocial.com, and we’d be happy to answer any questions you have about incorporating this and other up-and-coming tools in your current social media package. 

By Jamie Johnson 31 Oct, 2024
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By Jamie Johnson 27 Sep, 2024
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By Jamie Johnson 28 Aug, 2024
Social media engagement is a crucial part of a strong and thriving online presence. The content you create and share should encourage followers to interact—just like a r eal-life conversation. So, what happens when you’re posting the right things but not getting the right results? Don't worry. We’ve got you! Your page’s engagement is measured in various ways, including: Likes Saves Comments Shares Clicks Mentions Direct Messages It takes the right combination of content strategy, audience interaction, and knowledge of platform features to effectively boost engagement. If you want to move the needle in the right direction, here are four things we suggest you start doing today: Reply On Time According to a recent Forbes article , 93% of consumers expect a brand to respond to them within 24 hours or less. That can be tough as a multitasking business owner, so consider designating a trustworthy employee to oversee your inboxes. Outsourcing your social media also ensures that all messages, comments, and reviews are acknowledged and responded to quickly and professionally. While we recommend personally replying to as many comments as possible, even a simple “like” lets someone know their input was recognized and appreciated. Targ et Your Audience Hashtags aren’t dead, we promise! They can be especially helpful for location-specific businesses or trying to reach a broader demographic (aren’t we all?). Your posts should include a balance of trending tags and those that encapsulate your niche. With platforms like LinkedIn and Instagram allowing users to follow hashtag groups, putting a little effort into using the right ones can be very effective in boosting engagement. Maintain a Posting Schedule One of the biggest struggles we hear from business owners is finding time to post consistently. Sure, we all have the best intentions, but life gets in the way, and social media gets put on the back burner. However, posting on a set schedule is necessary to keep your brand in front of your followers. A dedicated social media manager (that’s us!) will ensure your posts are published on time, at the right time—always.  Give P osts a Boost As the social media landscape changes, so do the algorithms and what it takes to get posts seen. Whether we like it or not, targeted, paid promotions are becoming increasingly popular to hit the right demographics and increase engagement on your account. This doesn’t necessarily need to be a huge investment. Even with a limited budget, the key is to choose posts already performing well, and then boost them with a paid promotion for a specific timeframe. If you feel like your content is GOOD but not being seen, this may be just the thing needed to get noticed! It’s a small investment that offers a big return. Giving your social media engagement a boost can be a game-changer if your pages feel stagnant. These are just a few simple tips you can implement asap, but our team of social media experts can answer any questions specific to your business and brand needs. Reach out anytime at alison@officiallysocial.com.
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